Developing Feedback Surveys for the Estonian Academy of Security Sciences

Background

The Estonian Academy of Security Sciences needs to update its principles and procedures for collecting and considering feedback; the current process does not support the goal of improving the quality of education as desired. There are too many feedback surveys, they are conducted in different environments, and the analysis of the results is not consistent or evidence-based.

Objective

The goal is to develop a comprehensive feedback system and update the feedback surveys aimed at learners. The results of the work serve as the basis for the development and implementation of a new feedback collection and evaluation procedure for the Estonian Academy of Security Sciences.

Methodology

To develop the solution, a business analysis will be conducted, including interviews. Subsequently, prototypes of questionnaires will be developed, followed by the methodology for surveys, including a process description, research calendar, analysis methodology, technical implementation of data processing, and visualization solution.

Benefits

The developed solution supports the goal of improving the quality of education, being part of a broader internal and external assessment system. It will be web-based (secure and user-friendly), allowing clear visualization of results and their dissemination to different target groups. Participation in surveys will be limited to students of the Estonian Academy of Security Sciences.

Project contracting institution: Estonian Academy of Security Sciences
Project implementer: LevelLab
Duration: 12/2023 ‍– 03/2024

Developing Feedback Surveys for the Estonian Academy of Security Sciences

Background

The Estonian Academy of Security Sciences needs to update its principles and procedures for collecting and considering feedback; the current process does not support the goal of improving the quality of education as desired. There are too many feedback surveys, they are conducted in different environments, and the analysis of the results is not consistent or evidence-based.

Objective

The goal is to develop a comprehensive feedback system and update the feedback surveys aimed at learners. The results of the work serve as the basis for the development and implementation of a new feedback collection and evaluation procedure for the Estonian Academy of Security Sciences.

Methodology

To develop the solution, a business analysis will be conducted, including interviews. Subsequently, prototypes of questionnaires will be developed, followed by the methodology for surveys, including a process description, research calendar, analysis methodology, technical implementation of data processing, and visualization solution.

Benefits

The developed solution supports the goal of improving the quality of education, being part of a broader internal and external assessment system. It will be web-based (secure and user-friendly), allowing clear visualization of results and their dissemination to different target groups. Participation in surveys will be limited to students of the Estonian Academy of Security Sciences.

Project contracting institution: Estonian Academy of Security Sciences
Project implementer: LevelLab
Duration: 12/2023 ‍– 03/2024

Developing Feedback Surveys for the Estonian Academy of Security Sciences

Background

The Estonian Academy of Security Sciences needs to update its principles and procedures for collecting and considering feedback; the current process does not support the goal of improving the quality of education as desired. There are too many feedback surveys, they are conducted in different environments, and the analysis of the results is not consistent or evidence-based.

Objective

The goal is to develop a comprehensive feedback system and update the feedback surveys aimed at learners. The results of the work serve as the basis for the development and implementation of a new feedback collection and evaluation procedure for the Estonian Academy of Security Sciences.

Methodology

To develop the solution, a business analysis will be conducted, including interviews. Subsequently, prototypes of questionnaires will be developed, followed by the methodology for surveys, including a process description, research calendar, analysis methodology, technical implementation of data processing, and visualization solution.

Benefits

The developed solution supports the goal of improving the quality of education, being part of a broader internal and external assessment system. It will be web-based (secure and user-friendly), allowing clear visualization of results and their dissemination to different target groups. Participation in surveys will be limited to students of the Estonian Academy of Security Sciences.

Project contracting institution: Estonian Academy of Security Sciences
Project implementer: LevelLab
Duration: 12/2023 ‍– 03/2024

Developing Feedback Surveys for the Estonian Academy of Security Sciences

Background

The Estonian Academy of Security Sciences needs to update its principles and procedures for collecting and considering feedback; the current process does not support the goal of improving the quality of education as desired. There are too many feedback surveys, they are conducted in different environments, and the analysis of the results is not consistent or evidence-based.

Objective

The goal is to develop a comprehensive feedback system and update the feedback surveys aimed at learners. The results of the work serve as the basis for the development and implementation of a new feedback collection and evaluation procedure for the Estonian Academy of Security Sciences.

Methodology

To develop the solution, a business analysis will be conducted, including interviews. Subsequently, prototypes of questionnaires will be developed, followed by the methodology for surveys, including a process description, research calendar, analysis methodology, technical implementation of data processing, and visualization solution.

Benefits

The developed solution supports the goal of improving the quality of education, being part of a broader internal and external assessment system. It will be web-based (secure and user-friendly), allowing clear visualization of results and their dissemination to different target groups. Participation in surveys will be limited to students of the Estonian Academy of Security Sciences.

Project contracting institution: Estonian Academy of Security Sciences
Project implementer: LevelLab
Duration: 12/2023 ‍– 03/2024

The processing tool for admission statistics at the Estonian Academy of Security Sciences

Background

The Estonian Academy of Security Sciences wanted to implement an automated tool for processing admission statistics queries in the SAIS information system, which simplifies the processing of admission statistics, presenting them as compact data tables and visualizations.

Objective

The aim of the proposed solution was to create an Excel workbook, which takes as input structured data tables (for example, .csv extracts from the SAIS admission information system) or PowerQuery data queries from SAIS.

Methodology

The structure and functionality of the solution were designed during the requirements gathering process, which involved document analysis and interviews with representatives from the Estonian Academy of Security Sciences. During the interviews, the structure of the output worksheets, the formatting of tables, charts, and diagrams, as well as other necessary information, were clarified.

Benefits

The tool helps reduce the time spent on compiling and analyzing admission statistics at the Estonian Academy of Security Sciences, thereby ensuring a faster and more efficient process.

Project contracting institution: Estonian Academy of Security Sciences
Project implementer: LevelLab
Duration: 10/2023 ‍– 12/2023

Analysis of the Process of Reorganization of Ministries

Background

The coalition agreement signed in April 2023 carried out extensive reorganization of ministries, affecting a total of five ministries and their subordinate institutions. The aim was to better align the thematic areas of ministries with government priorities and to increase coherence between different policy domains. While the changes have not yet come into effect from the perspective of the state budget, most of the practical steps have been taken. As a result of the process, it has become clear that implementing changes in some areas was more challenging. Therefore, it is important to analyze the lessons learned from this process and how to implement such large-scale changes more efficiently in the future while emphasizing openness, transparency, and knowledge-based decision-making.

Objective

The aim of the study was to analyze the process of reorganization of ministries that took place in 2023 and to highlight its lessons learned.

Methodology

During the study, individual interviews, focus group interviews, and a questionnaire survey were conducted. Interviews   were conducted with the chancellors and deputy chancellors of related ministries, as well as with chancellors and deputy chancellors who were required to leave their positions as a result of the reorganization. Also with the heads of agencies within the ministries’ areas of governance. Seven focus group interviews were conducted, addressing topics according to the affected areas of reorganization, and one focus group interview was conducted with various government agencies and departments that centrally supported the reorganization process. The aim of the survey was to identify the challenges related to the reorganization, officials’ opinions on opportunities to improve the process and prevent future obstacles, and to explore the impact of the reorganization on daily operations, inter-ministerial cooperation, and resulting changes.

Benefits

The study helped identify the obstacles and success stories in implementing the reorganization, and proposals will be made for conducting similar processes in the future. In addition, it was determined what prerequisites need to be established, developed, and ensured in government agencies and their subordinate institutions to ensure that such processes are efficient, smooth, and as trouble-free as possible for all stakeholders.

Project contracting institution: Government Office
Project implementer: LevelLab and Baltic Research Institute
Duration: 10/2023 ‍–02/2024

Prevention program “Puhas Tulevik” effectiveness study

Background

Since 2019, the number of offenses committed by minors in Estonia has been on a declining trend, but the number of drug-related crimes has increased. In order to more effectively change the behavior of minors, a multifaceted approach has been implemented, preferring means of influence over punishments and implementing social programs. Among these is the prevention program “Puhas Tulevik” aimed at reducing drug use and promoting the social and psychological well-being of young people. However, considering the complexity of prevention work and the inadequacy or harmfulness of several measures, it is important to analyze the causes of delinquency, develop and implement evidence-based measures to prevent drug use among youth, and assess the impact and evidence-based nature of the measures already in place.

Objective

The aim of the study is to analyze the evidence-based nature and the current implementation of the prevention program “Puhas Tulevik”, including based on a comparative mapping of local municipalities.

Methodology

For evaluating the effectiveness of the prevention program “Puhas Tulevik,” various methods are employed. Document analysis is used to gather preliminary information and define the theoretical framework.  A survey will be conducted among child protection specialists and local police officers in municipalities implementing the prevention program to map activities and obtain their assessment among program implementers. An analysis of program completers and dropouts will also be conducted. Semi-structured in-depth interviews will be conducted with representatives from four target groups: participants in the prevention program, their parents, local police officers, and municipality officials. The aim is to obtain detailed input to assess the effectiveness of the program  and identify various factors that influence its effectiveness. In the nationwide mapping of the program, a logic intervention analysis is conducted in different municipalities. Additionally, a validation seminar is conducted to present the research findings, gather initial feedback, and validate the conclusions and recommendations of the study.

Benefits

During the study, the aim is to assess whether the activities implemented within the program support the achievement of objectives in the best possible way, and to identify the main challenges in implementing the program. As a result of the study, practical recommendations for further development of the program will be presented, along with suggestions for evaluating the effectiveness of the program in the future.  

Project ordering institution: Police and Border Guard Board
Project implementer: LevelLab
Duration: 11/2023 ‍–09/2024

The startup ecosystem of Ida-Viru: looking back and forward

Background

Startup Estonia implemented a three-year pilot program in Ida-Viru County aimed at creating a favorable environment for the development of startups in the region. The program involved 23 organizations and attracted nearly 21,000 participants. Significant interest and the registration of 14 new startups indicate the region’s potential. The follow-up project for the years 2022-2025 focuses on sustaining the entrepreneurial environment in Ida-Virumaa, aiming to create more new startups and promote collaboration with the creative industries sector.

Objective

The aim of the study is to gather necessary input regarding the current state and challenges of the Ida-Viru startup ecosystem, which could be used for planning future ecosystem development activities. Evaluation of the impact and quality of the project activities since 2019.

Methodology

The work will involve using multiple data collection and analysis methods. Document analysis will help assess the impact and quality of the previous pilot project, providing input for evaluating the current status and future development opportunities of the Ida-Viru startup ecosystem. Surveys will assess the awareness and readiness of Ida-Viru residents for entrepreneurship, and analyze the views of participants in events organized by startup support organizations on the Ida-Viru startup ecosystem. Focus group interviews will be conducted with providers of all types of services (such as incubators, accelerators, coworking spaces, and event/conference organizers) as well as representatives of startups operating in various sectors.

Benefits

The results of the study will help to understand the current situation and challenges in the Ida-Viru startup ecosystem and provide input for planning and improving future development activities and projects.

Project contracting authority: Estonian Ministry of Economic Affairs and Communications
Project implementer: LevelLab
Duration:10/2023 ‍– 03/2024

Model for Evaluating the Impact of Cultural and Sporting Events

Background

Cultural and sports events have diverse impacts, including economic, social, cultural, and environmental aspects. These events increase Estonia’s attractiveness in the eyes of both domestic and international tourists, promote local culture and sports life, and help enhance Estonia’s reputation worldwide. Various models have been developed to assess the socio-economic impact of events, but they often lack a social dimension. Additionally, the impact of media visibility associated with events on the image of tourist destinations is inadequately evaluated, and the application of these methodologies for events held in larger cities is complex.

Objective

The aim of the study is to develop a methodology (tool) for assessing the socio-economic impact, including the influence on Estonia as a tourist destination, of internationally appealing cultural and sports events held in Estonia. This includes assessing the image of Estonia as a tourist destination, and allowing for future reassessments. In addition, the methodology will be piloted based on 20 events, and proposals for the implementation of the methodology will be developed.

Methodology

LevelLab will pilot the model at 20 events, where three target groups will be surveyed: foreign and domestic tourists, the local community in the areas where the events take place, and businesses. In addition, personal interviews will be conducted with organizations organizing the events and representatives of local governments in the event locations, focus group interviews will be held, and secondary quantitative data will be analyzed.

Benefits

A decision-making tool  for cultural management will be developed to facilitate the planning of individual events. In addition, the tool can be used to enhance Estonia’s positioning and reputation as a tourist destination.

Project ordering institution: Ministry of Economic Affairs and Communications
Project implementers: LevelLab and Roheline Rada
Duration: 08/2023-12/2024

Evaluation of the Performance-Based Round for Labour Market Services

Background

Population aging is currently the main demographic trend in both Estonia and Europe, which, coupled with deepening labor shortages, requires effective measures to integrate older adults into the workforce. Through European Union support measures, the Results-Based Call Measure 3.2 was implemented, focusing on enhancing the employability of individuals aged 55 and older. Prior to announcing the call for proposals, the funding scheme for supported activities targeting the older age group was also amended, implementing simplified reimbursement methods – fixed-sum payments and standardized unit costs.

Objective

The aim of the study was to assess the relevance, effectiveness, impact, cost-effectiveness, and sustainability of the approach/funding scheme used, and to provide recommendations for organizing call for proposals in the future.

Methodology

The study employed both qualitative and quantitative data collection and analysis methods, including document analysis, quantitative data analysis, interviews, and a validation seminar. The purpose of the interviews was to gather in-depth input for evaluating the relevance and effectiveness of the program. The interviewees included grant recipients, project participants, representatives from the Ministry of Social Affairs, and representatives from the State Support Services Centre.

Benefits

As a result of the study, the justification for the results-based approach in open call tenders for employment policy implementation was identified, and suggestions were made for future improvements in organizing results-based grant schemes in the field of employment policy.

Project ordering institution: Ministry of Economic Affairs and Communications
Project executor: LevelLab
Duration:04/2023 ‍– 12/2023