Background
The study provides an overview of the current situation, international best practices, and proposes solutions to ensure that public sector websites and digital services are understandable and usable in Estonian for target groups with linguistic special needs. In addition, the study analyses how language technology can contribute to improving the comprehensibility and accessibility of the Estonian language, identifies existing solutions and resources available in Estonia, and examines areas where market barriers exist and where state support may be needed to overcome them.
Objective
The objective of the study was to assess the implementation of the European Accessibility Act (EAA) in Estonia, with a particular focus on the accessibility of Estonian-language public information and digital services for people with linguistic special needs.
Methodolgy
The study employed qualitative research methods, including document analysis and qualitative research with target groups. The purpose of the document analysis was to describe the framework for the implementation of the EAA and to conduct a comparative analysis of selected reference countries. The qualitative study involved three main target groups: (1) individuals who experience difficulties with reading, writing, or understanding complex texts; (2) recent immigrants; and (3) individuals with hearing and/or visual impairments. The aim was to capture and describe real-life user experiences, for which semi-structured interviews and task-based usability testing were conducted.
Project Client: Institute of the Estonian Language
Project Implementer: Viilup Uuringud OÜ and LevelLab
Study Duration: 12/2025–02/2026



