Background

The Estonian Quality Agency for Education (HAKA) is an autonomous organization operating since 2009 that assesses the quality of education and promotes a quality culture at different levels of education. HAKA acts as a strategic partner. Previously, there was no systematic overview of the satisfaction of HAKA partners, which is why it was necessary to understand in more detail how key stakeholders perceive HAKA’s activities and what their expectations are regarding the agency’s future development.

Objective

The aim of the study was to map and analyze the current reputation (credibility), impact (benefits), and development opportunities of HAKA from the perspective of partner organizations.

Methodology

Qualitative research methods were used to conduct the study. A total of 14 group interviews and 2 focus group interviews were conducted with representatives of HAKA partner organizations. In addition, a document analysis was conducted.

Benefits

The results help to understand how HAKA’s activities meet the expectations of its partners and what benefits they perceive from HAKA’s work, what the organization’s position is within the education sector, and how its activities could be more purposefully directed and developed.

Project Client: The Estonian Quality Agency for Education
Project Implementer: LevelLab
Study Duration: 04/25-06/25